Complaint & Case Management
Log complaints, assign handlers, set SLA targets, track resolution, escalate breaches, and generate the regulatory reports your industry requires.
What it does
For housing associations, financial services firms, healthcare providers, and any regulated business with a formal complaints handling obligation. Every complaint is logged with a reference number, assigned to a case handler, tracked against your SLA, escalated automatically if breached, and reported on for regulatory submissions. Provides the audit trail regulators expect and reduces the risk of complaints becoming enforcement action.
This app can be fully branded with your logo, colours, and domain. We can also make bespoke modifications to fit your exact workflow.
Key features
- Complaint intake and reference number
- Case handler assignment
- SLA tracking and escalation alerts
- Stage management (acknowledge, investigate, respond)
- Correspondence and evidence logging
- Outcome and redress recording
- Regulatory report generation
- Trend analysis by complaint category
Ready to get started?
Try the live demo or get in touch to discuss how Complaint & Case Management can be customised for your business.
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