Customer Feedback & NPS
Send post-service surveys, collect NPS scores, flag negative responses for immediate follow-up, and track satisfaction trends — automatically.
What it does
Most businesses know they should be collecting customer feedback systematically but never quite get around to it. This platform makes it automatic — trigger surveys after a job completes, invoice is sent, or service is delivered. Collect NPS scores and freetext comments, automatically flag anything below a threshold for immediate follow-up, and track satisfaction trends over time by service type, team member, or location. The simplest way to catch problems before they become reviews.
This app can be fully branded with your logo, colours, and domain. We can also make bespoke modifications to fit your exact workflow.
Key features
- Automated post-service survey triggers
- NPS score collection and tracking
- Custom survey question builder
- Negative response immediate alert
- Follow-up task assignment
- Satisfaction trend reporting
- Segmentation by service, team, or location
- Review request integration
Ready to get started?
Try the live demo or get in touch to discuss how Customer Feedback & NPS can be customised for your business.
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